Refund and Returns Policy

Fibercom Technologies LTD will gladly refund or credit goods returned within a reasonable time (generally 3 days) provided the goods are in original condition, original packaging, current version and not a special order, hardware, peripheral or clearance item.

Otherwise, we will make our best effort to arrange an exchange with the manufacturer or accept the goods back for resale

The return period in case of a defective product due to manufacturing defaults is strictly 24 hours from the date of sale.

Clients outside Nairobi should communicate to Fibercom Technologies to facilitate the return.

No returns will be accepted on products sold/delivered as sealed. Manufacturer warranty applies

A credit note for the full purchase price may be issued if returns take place within 48 hours provided goods are in their original packaging, including all manuals & software and are in a resalable condition.

Credit notes may be issued for goods returned after 48 hours from date of purchase but within 5(five) days.

All goods returned are to be correctly packaged. Specifically, goods must be returned in the packaging in which they were received, with all outer boxes and inner packaging intact. Items that are not correctly packaged will attract a minimum 15% handling charge.

Original invoices must be presented with all returns.

No credit will be issued at all if the return is more than 3 days after the purchase.

Contact us for questions related to refunds and returns.